Optimal Solutions Remote Network Services

The importance of keeping your computer network up continues to grow with your users' increasing dependence on technology. In addition to keeping the system operational, you need an experienced partner that can be relied on to keep the system current, make suggestions on improvement, and help you plan for long term growth.

Optimal Solutions has designed a three-phased approach to help maintain your system, provide a budget for work and keep your system's documentation up to date. The first phase is to analyze the current technology infrastructure. The second phase includes setting up remote monitoring tools to allow us to observe the system. We will monitor your network devices and LAN/WAN links remotely from our office and notify you when service degradation issues are present. The third phase is to carry out the mission of monitoring, reporting, maintaining, and troubleshooting on a regular basis.

We have arranged programs to fit your budget, from pay as you go—to a risk free prepaid block-time. Perhaps the greatest part of this customizable program is that you get to choose the level of service that fits you best.

 

 

Phase III - System Maintenance and Troubleshooting

It is important that people with capable skills provide you with system maintenance, advise on growth, and maintain your documentation. Optimal Solutions system engineers have a wealth of experience in designing, building and maintaining the most sophisticated, adaptable networks found in today's schools and mid-sized businesses. We have installed hundreds of servers and thousands of network electronics. We know which patches work, and which have bugs that cause problems in other related areas. In addition to specializing in particular areas, our senior engineering and design staff are constantly updating their knowledge of new technologies and more efficient ways to achieve technology goals, which we pass on to you through this partnership.

Contact Optimal Solutions for more information. info@optimalinternet.com

Phase II - Rollout the Remote Service

After the completion of the initial steps in analyzing and documenting your network, Optimal Solutions will deploy a preconfigured Workstation out on the network. This Workstation uses a secure internet connection and allows Optimal Solutions' engineers the ability to continue the proactive monitoring and maintenance of your network.

Remote Management Console Workstation will include:

• Operating System
  
• Remote Control Application OSI will have a dedicated workstation with appropriate monitoring software.
• Terminal Security Access to the workstation will be strictly regulated by Optimal Solutions. OSI will configure and maintain a secure portal into the system.
• Monitoring Tools
  
• Automated Alarm Notification
  
• Logging and Reporting Tools

 

Network Management

• Trapping Traps are alarms generated by devices on the network, when some activity associated with the device has exceeded a specific threshold.
• Data Collection
  
• Inspection An OSI engineer logs into the Workstation and visually checks the health indicators of systems.
  
• Network Errors and Traffic Flow
  
• Review of Backup systems An alarm will notify our helpdesk if a backup problem occurs.

Network Maintenance

Server Infrastructure

• Performance Tuning
  
• Operating System Updates
  
• Application Updates
  
• Utilization
  

LAN Infrastructure

• Switching Equipment
• Hubs
  
• Switching Configuration
  

Modify Network Parameters

Monthly Reports Optimal Solutions will transmit electronic Monthly Summary Reports to document all significant activities and our engineer's actions. Specific items may include:

• Server Status
  
• Security-check updates
  
• Auditing reports for major file server events
• Switch and router reports
  

Review Meetings Optimal Solutions' representatives will attend regularly scheduled meetings to discuss pertinent system issues and future plans for the system.

 

Phase I - Analyze and Recommend

Is your network documentation up to date? Or is the most recent version a combination of the original source plus scattered notes here and there? In being pro-active it is important for us to keep your documentation current. We update the documentation database when we make changes and encourage you to do likewise or suffer the consequences

Our review of your current configuration & documentation will include:

Server Infrastructure Summary

Operating System

• OS Patch Versions
• Bound Protocols
• Connections
• Installed Software
• Print Services

Hardware

• ROM
  
• Drives
• Processor
  
• Memory
  
• Network Interface Card (NIC)

Usage

• Applications
  
• Services
  
• Network Throughput
  
• Overall Utilization
  
• System log review
  

Network Equipment

Perform network traces

• Overview of existing network
  
• Provide reports: we can show you what is running on your network
  

Investigate Topology, Software Versions, Possible Bottlenecks

• LAN Environment: Switching
  
• WAN Environment: Routing

A Look at What We Do

Optimal Solutions' network experience is vast. We employ Novell and Microsoft Certified engineers. We specialize in designs offering maximum performance, high availability, tight security and excellent support.

• Network Design If you're going to get the most for your money, you want someone who knows all the options, and knows the best way to put the whole system together.
• Implementation You need experienced professionals who can "think on their feet," so they can deal with the problems that come up when changes are made.
• Ongoing Support You need someone who can understand your system and is willing to put in the time it takes to get it working when you have an emergency.